Refund Policy

Last Updated: August 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which www.jastroven.com will process refunds for services provided through the www.jastroven.com platform. This policy is designed to ensure transparency and fairness while providing maximum legal protection to www.jastroven.com in compliance with applicable laws and regulations in Ukraine (UA).

Scope and Applicability

This policy applies to all users of the www.jastroven.com platform who purchase services provided by jastroven.com. By using our services, you agree to the terms outlined in this Refund Policy.

Definitions

  • Service(s): Refers to the software as a service (SaaS) offerings provided by www.jastroven.com through www.jastroven.com.
  • User: Any individual or entity that accesses or uses the services provided by jastroven.com.
  • Refund: The return of funds to a User for services that have been purchased but not utilized or are deemed unsatisfactory under the terms of this policy.

Main Policy Content

1. Refund Eligibility

Users may request a refund under the following circumstances:

  • If the service is not delivered as described at the time of purchase.
  • If the User encounters significant technical issues that prevent the use of the service, and such issues are not resolved within a reasonable timeframe.
  • If the User cancels their subscription within the first 14 days of the initial purchase, provided that the service has not been used.

2. Refund Request Process

To initiate a refund request, Users must:

  1. Contact www.jastroven.com via email at contact@www.jastroven.com or by phone at +380929549215.
  2. Provide a detailed explanation of the reason for the refund request.
  3. Submit the request within the eligibility period as outlined above.

3. Refund Processing

Upon receipt of a valid refund request, www.jastroven.com will review the request and respond within 14 business days. If approved, refunds will be processed using the original payment method. Users will receive a confirmation email once the refund has been processed.

4. Non-Refundable Services

The following services are non-refundable:

  • Any services that have been used beyond the initial trial period.
  • Custom services or features that have been specifically tailored to the User's requirements.
  • Fees associated with third-party services or integrations.

User Rights and Obligations

Users have the right to:

  • Request a refund in accordance with this policy.
  • Receive clear communication regarding the status of their refund request.

Users are obligated to:

  • Provide accurate information when submitting a refund request.
  • Adhere to the timelines and procedures outlined in this policy.

Limitations and Disclaimers

www.jastroven.com reserves the right to refuse a refund if the request does not comply with the terms of this policy. Additionally, www.jastroven.com shall not be liable for any indirect, incidental, or consequential damages arising from the use of the services or the inability to use the services.

Data Protection/Security

All refund requests and personal information provided by Users will be handled in accordance with applicable data protection laws and www.jastroven.com’s Privacy Policy. We implement reasonable security measures to protect User data during the refund process.

Changes to Policy

www.jastroven.com reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on www.jastroven.com. Users are encouraged to review this policy periodically for any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: www.jastroven.com
Phone: +380929549215
Email: contact@www.jastroven.com
Address: Gulliver Business Center, Sportyvna Square, 1, Kyiv, 01601, Ukraine

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Ukraine. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts located in Ukraine.